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inCall Systems is an Outsourced Business Service Provider which offers end-to-end integrated marketing solutions that delivers results. Leveraging on our core expertise in Database, Customer Interaction Centre and Direct Marketing Solutions, we support our clients to achieve their business objectives of acquiring, retaining and growing customers.
Let us partner you to generate a positive and measurable impact for your business through our Results-Driven approach and strategies.
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Computer Service Technician
Star Shield, which provides Extended Warranty for all Notebooks, PCs and Tablet products, is looking to hire a Computer Service Technician to provide hardware repair and software services for our existing customers under the Star Shield Extended Warranty program.
We are looking for an equally dynamic, excited and aggressive individual to join us. Would you be the ONE?
Minimum ‘O’ Levels or equivalent; studies in Computer Science / Information Technology or related areas would be advantageous;
Minimum 1 year hands-on and working experience in a similar capacity;
Must have required skills: computer hardware and software troubleshooting, Computer Hardware Assembling and Disassembling, Testing and Diagnostic software;
Fluent in both spoken and written English.
Working hours: Project Dependent
To understand and review customer’s feedback to determine details of the issues with the equipment;
To diagnose the equipment and provide a resolution by using diagnostic software and equipment;
To provide advice to the customer concerning their equipment issues and request approval for advanced repair or extra charges incurred if necessary;
To inspect units for any cosmetic defects and exclusion clauses and advise the customer accordingly;
To disassemble and assemble equipment to examine parts, for wear or defects or for repairs;
To repair the equipment using specific tools and devices;
To analyse equipment functional performance after repairs have been carried out;
To ensure that the equipment that is repaired is serviced well so as to prevent unnecessary breakdowns or re-work;
To meet the service quality standards and timeline set by the organisation so to achieve customer satisfaction; and